But the Mac wont let me install v12 as it must run v14 for this OS (which I have).Īll the backups for past 2 months say failed. They use v12 Teamviewer as their normal remote control software doesn't work on my Mac. I have spent many hours with them and trying to fix it myself. I have followed their advice but nothing changes. Indeed its probably a ruse, as all I see buttons on the app to increase my allowance, yet I paid for 5T for 2 years, and only use 2T. They sent me PC instructions last week to fix it despite it being logged on previous support calls that its a Mac! Just makes me think they really don't know what they are doing. I'm using a new Mac (25 years pro mac and pc user). I keep asking for a refund but they just send me a link to chat to go through the same fixes that don't work. When the sync eventually starts working, it operates at speeds so slow that it'll take about 6 more weeks, operating 24/7, for less than 400gb to upload. I go to bed and when I check the next morning nothing's changed. I've chatted with customer service many times and at the end they'll assure me, "No, everything's fine now, it'll all sync no problem". They offer iDrive Express service, where you load your data onto a hard drive, but the postage charge for this - if you're in Europe, as I am - is $40+ ONE WAY, so we're looking at 80 bucks postage alone, and, based on the rubbish service I've received so far, it didn't seem wise to throw more money away. I've spent numerous hours reading their FAQ, watching videos, tweaking my computer parameters, etc and it's been massively frustrating and mostly a waste of time. Since then it's managed to upload approx 10,000 of my 90,000+ files. My experience with these guys has been pretty awful. Note: subscription options can be viewed here.
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